Echodesk Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and voice agent services.

[01] Data Collection

We collect the following types of information to provide our services:

• Personal Information: Name, email address, phone number, and business details provided during account creation.
• Voice Data: We do not record voice call audio. We only collect text-based transcription logs for the purpose of booking appointments.
• Calendar Data: Syncing permission to check availability and book appointments on your connected Google or Outlook calendars.
• Device Information: Device type, OS version, and unique identifiers for app functionality and security.

[02] Data Usage

Your data is strictly used for:

• Operating the AI voice agent to answer calls and book appointments.
• Syncing bookings to your real-time calendar.
• Improving the accuracy and performance of our voice models.
• Sending you notifications about bookings, cancellations, or service updates.

[03] Data Sharing

We do not sell your personal data. We only share data with:

• Service Providers: Third-party vendors (e.g., Twilio for telephony, Cloud Providers for GPU processing) necessary to operate the service.
• Legal Compliance: If required by law or to protect our rights.

[04] Data Security

We employ enterprise-grade encryption and security protocols to protect your data. Voice processing is handled on secure, ephemeral instances. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

[05] User Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You can manage your account settings directly in the app or contact us to request data deletion.

[06] Contact Us

For any privacy-related questions or to request data deletion, please contact us at:
privacy@echodesk.studio